We ordered a set of Ultralight decks and risers of two heights to make two tiers of length 9m, along with chair rails for the back row and a trolley to store everything. Manufacture and delivery were quick though it would have been helpful to have been given a specific time for delivery or for the driver to phone ahead of delivery since we were ordering for an amateur choir with no attended premises. In the event, we arranged to have them delivered to our concert venue (a cathedral!) rather than our storage location, which is unattended, and I had no more than 15 minutes to wait before the staging was delivered. Everything was delivered in good condition but I had not realised that a large, slotted screwdriver and a 10 mm spanner were needed to assemble the trolley. Lack of these turned the job of assembly with only a Swiss Army knife and a borrowed adjustable spanner into a lengthy one. The instructions were clear and easy to follow but it would have been much quicker with a well-fitting ring spanner and a wide, slotted screwdriver. The staging decks and risers appeared to be of very high quality and well made, and fitted very neatly on to the trolley. The decks are light enough to be carried by one person but, as shown in the assembly video, it is easier to assemble them on to the risers if there are two people available. Only one Allen key is supplied - creating an assembly bottleneck - and our first extra purchase will be three more keys. Gopak should consider supplying at least two keys and doubling that number if the order is for more than four decks. It is possible to tighten the deck-riser screws by turning the riser columns at the corner but the Gopak employees in the video obviously prefer to use the Allen keys! During a performance weekend, we have to put up and dismantle the staging at least twice to work around the Sunday service, so the light weight and speed of assembly and dismantling will be much appreciated.
I write to show our appreciation for the most efficient service received from your company. The tables arrived safely yesterday and we are really pleased with them. It is very rare these days to get “what it says on the tin” and with safe delivery as promised.
It is a strange story but we were recently visiting a church hall in Girvan, South Ayrshire and noticed a sticker on the bottom of the tables being used in the hall it was one of yours and – wait for it – dated 2000. So you can imagine our delight at finding your website with all the items clearly displayed.
A happy ending to a long saga of having looked at various places and on –line for the versatile tables that have been able to provide for us.
On behalf of The College PTA, I want to say how impressed we are with GOPAK. Please pass our thanks to your manufacturing team who were willing to make and ship the first 20 for us on our demanding timeline. It doesn't surprise me- every single reference for GOPAK has been excellent.
I am just writing to say how pleased I am in everyway with GOPAK!
I wanted to obtain a sturdy folding tables and noticed in the Village Hall where I go to keep fit (!) a stack of excellent tables there. On checking the labels on them I discovered "GOPAK"s details.
Firstly I was sent promptly a catalogue after I rang up. Secondly, the girl on the phone was really helpful when I rang up with enquiries regarding a suitable table from the catalogue. Thirdly, the table arrived as promised here on the Isle of Wight nte next day after ordering NOW -- I am over the moon with the quality of my new Contour table! I can't wait to use it!
Thank you to everyone
I would like to say, that the service we receieved from you was excellent, as it always has been. We have been buying tables for our churches from your company over the last 40 years and we have always received the same helpful, cheerful and efficient level of service and the same useful products. Thankyou all for continuing to achieve such high standards as so many other companies have become distant, cold and automaton driven !
PS We hope you all have a Happy Christmas and an increasingly profitable New Year !
Customer services were extremely helpful with our queries and gave useful advice in a pleasant and friendly manner.
St Lawrence RC Primary School, Feltham
The chairs are excellent quality, as usual. They arrived as promised and that was very soon after the order. They were ordered on Sunday, and delivered on Wednesday - that's good service.
Thank you again
Michael Hoey, St Marys Hall, Princes Risborough