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Customer Services

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Customer Services

At Gopak we strive to ensure that you are always delighted with your buying experience. Our dedicated and experienced sales and customer services team are available Monday to Friday 8:30am to 5:00pm to help you with anyqueries you may have.  They can offer advice, to help you decide which product is most suitable for your needs.  If appropriate, a site visit by one of our sale managers can be arranged.  To talk to our team, call 0845 519 2850 or complete our Contact Form  http://gopak.co.uk/contact-us detailing the nature of your enquiry. 

Shipping Details - please refer to the Delivery tab found on each product page  Description  Delivery  Reviews

Returns Policy

As a Consumer, you have the right to cancel and return an order at any time within 7 days of receipt of goods. In these circumstances, please inform us of your requirements, immediately, in writing. The products must be returned in their original condition and must be returned immediately at your cost and risk. We can help with the arrangements for collecting unwanted products.

After this 7 day reporting period and up to 30 days from receipt of order, you may still request to return unwanted items. In these circumstances, we will review the situation on a case by case basis and will either ;

  1. Arrange to collect the goods and levy a handling charge
  2. Rectify any simple issues with the order and return at your cost (for example amending a table height)
  3. Decline the request to return the goods

Again, goods must be in their original condition. Unfortunately, we are unable to accept cancellations of upholstered products and bespoke Items.

NB: Cancellations and return arrangements only apply to consumer customers and we will not accept return of products from business customers, unless this relates to non-compliance with our product warranty regarding satisfactory quality and fitness for purpose.

Terms & Conditions  These can be viewed by following this link    http://gopak.co.uk/terms-and-conditions